This privacy notice explains how Petal Craft handles personal data when you use the website, send an inquiry, or request florist services. It applies to our online contact and order handling for local flower work in Japan.
This introduction outlines how information is handled, what rights may apply, and where to direct policy-related questions.
When you use our contact form or place a flower request, we may collect your name, email address, phone number if you provide it, inquiry message, and service preferences. We also process limited technical data such as server request metadata and browser or device information.
We receive personal data when you submit a form, contact us by email or phone, or share details during a consultation. Technical data is collected automatically when you visit the site so the service can operate and remain secure.
Our cookie use is limited to essential site operation and storing privacy preferences. We do not confirm the use of analytics or marketing cookies on this site.
We use essential cookies for site operation and cookies that remember privacy preferences. If you block or delete cookies in your browser, some site functions may not work as intended.
Data processing overview
This section outlines the primary purposes for processing personal data, the categories of recipients involved in service delivery, and the legal context that may govern disclosure.
We use personal data to answer inquiries, confirm bouquet requests, handle budget and color preferences, check availability, arrange payment, support studio pickup or local delivery, maintain website security, and complete technical delivery of the site. We may also use limited data to keep records and manage follow-up communication.
We may share limited data with service providers that help us operate the website, deliver technical functions, or respond to contact requests. These parties should use the data only for the work they perform for us and under appropriate confidentiality obligations.
We may disclose personal data if we are required to do so by applicable law, court order, or another valid legal request. We may also share information when needed to protect our rights, users, or the security of the website.
You may ask us to confirm whether we hold your personal data, correct inaccurate details, or delete information that is no longer needed. You may also object to certain processing where the law allows it. Some requests may be limited if we must keep the data for legal or operational reasons.
To exercise a privacy right, send a clear request using the contact details in this notice and describe what you want us to do. We will review the request and respond within a reasonable period, subject to any legal exceptions.
Inquiry records, order details, and related communication are kept for a practical period needed to manage the request, follow up on service issues, and meet legal or accounting obligations. After that, the information is deleted or anonymized where appropriate.
If we make a material change, we will update this page and use a reasonable method to let users know. The date of the latest version should be checked before you submit new information.
